Can I cancel or return a merchandise order?
Sadly no. We love you and support you through all your life choices but we can’t be held responsible for your consumer errors. By the time you cancel we’ve probably already processed your order and it’s on its way to you anyway. If it’s not damaged we can’t accept a return. If you really don’t want the item you have ordered, give it to a writerly friend as a gift. They’ll love you forever.
What if my merch is lost or damaged?
Well that would suck mightily. If it’s damaged please send photos of the damaged goods and packaging material to email@example.com, within 10 days of it arriving. If we’re at fault, we will of course replace the item. If the item is lost, give us a shout on the same email address and we’ll dig out the Royal Mail sending number wotsit for you to chase them with.
Tell me about my monthly fully-fledged WHQer membership
It’s pretty simple really. You sign up and pay the sign-up fee (currently £99) and you get access to all eligible courses. The courses we include are listed on the membership page. After 30 days, you then pay a £30 subscription fee, which you keep paying every £30 until you decide to cancel your sub, at which point there’s no more access to the courses and no more payments.
Is my subscription auto-renewed?
Yes. If you have a monthly membership, you will be charged £30 every month (technically every 30 days) until you cancel. If you purchase the 6 monthly or 12 monthly membership there is no auto-renew option but believemeyou you’ll get emails from us harassing reminding you to renew.
Can I cancel my subscription?
Yes you can! Just go to your account page > subscriptions > cancel. This will stop THE NEXT payment coming from your account. You will still have course access for the remaining duration of that 30 day cycle, so if you cancel your subscription 5 days into your 30 day subscription cycle, you will have course access for another 25 days and then nada. Blackness. Darkness. The cold abyss of the netherworld. Or at least that’s how it should work. If it doesn’t give us a yell on ye olde firstname.lastname@example.org email address.
A super important point: we CANNOT offer partial refunds on subscriptions. This means if you cancel part way through the month, we cannot part refund that month. Soz McGoz
How often will there be a new membership-eligible courses online?
We’re writing them as fast as we can! We’re not guaranteeing anything at this stage but we’re hoping to have something new and shiny for you every two months.