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Technical FAQ

I can’t log in!

Oh noes! Ok do not panic. 

Try resetting your password, that usually fixes it. 

If that doesn’t solve the problem, wang an email to and we’ll take a look.

I can’t access the forum

If you’re having trouble logging in, please try resetting your password.

If you’re getting an error message – check you’re logged into the website. 

Still having issues? Clearing your cache before resetting your password usually helps.

None of that helped? Email

I’m a member but I can’t access courses

Yay, thanks for joining us! Having issues getting started? 

If you’ve just signed up, pls wait a few minutes and your welcome email should be right along with all the info you need to access the courses. Still not got it? Do check your spam folder as sometimes it ends up in there. If not, email and we’ll figure it out.

I’ve signed up for membership but didn’t get my email telling me what to do

Check your spam check your spam check your spam la la la.

You need to wait about five minutes for the email to come through. WE KNOW IT’S REALLY ANNOYING AND SORRY.

p.s if you’ve waited patiently and still haven’t got it, email with your order number and they’ll leap into action so you can get to the important business of writing