For questions about online events that are particularly general
I can’t find the Zoom link!
You’ll find all the Zoom links for all the events you’ve booked on to in your dashboard by clicking My Account > My Events.
I want to cancel my place at an online event
No worries (obviously we’re gutted you can’t make it but we get that life gets in the way sometimes!). Just go to My Account > My Events and click cancel.
What’s the basic Zoom etiquette?
Super simple:
Keep your mic off unless invited to talk.
Cameras optional.
We always want to see your pet.
Some people find watching others eat on camera a bit squicky. SarahWHQ finds people putting on make up twangs all her sensory madness. So just be conscious of other humans and their peccadillos as you would irl but mostly just chill and have a good time.
Flash Face Off FAQ
What’s Flash Face Off? Can I submit a story elsewhere if I’ve submitted it to Flash Face Off? Do I still own my story...
Retreats FAQ
Cancelling, transferring, and all that kind of thing
Courses FAQ
How do your courses work? Do I have to do them in order? Can creative writing *really* be taught?
Technical FAQ
Logins, access, emails and other infuriating computerish stuff
How to give and receive feedback
The one rule, How to give constructive criticism, and how to receive constructive criticism
A guide to content and trigger warnings
How being considerate of other humans is a good thing to do.
I need help with the forum
Where’s the forum? How do I change my username? Someone is being a dick what do I do? And other pressing questions
