Terms & Conditions

Hello! It looks like you’re hanging out on the Writers’ HQ website and possibly even taking part in some of our online courses, workshops or attending a writing retreat.

This right here is ye olde terms and conditions page, which is kind of a guide to using our website and resources — what you can expect from us, and what we expect from you as polite, respectful internet users.

We don’t want to be all authoritarian ‘n’ shit but we do have to put some rules in place so things work smoothly. Mostly they’re there to protect you and to give you clear expectations on what you can expect from Writers’ HQ, but also they protect us from nefarious types who try to steal our content and generally act like dicks. (Alas, it happens.)

So. First things first: by using our site you’re essentially agreeing to these T&C. If you have a question, comment or suggestion to do with WHQ then feel free to drop us a line. And if you decide that WHQ is not for you, that’s cool too. The internet is waaaay big enough for us all to share. We hope you find your happy writing place — whether that’s with us or elsewhere.

And if you really love going through all the nitty gritty T&C stuff, then read on…

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What does Writers’ HQ actually do?

Writers’ HQ runs writing retreats, creative writing courses and workshops, both online and in real life, in a variety of different formats.

When you take a course or attend a retreat or take part in any of our other events, you’re agreeing to everything on this T&C page. That’s a weird idea isn’t it, ’cause it’s highly likely you haven’t even read it? Anyway. The T&Cs cover you, us, and all other people using our stuff and things.

So. You agree to this stuff, we agree to provide the service we’ve promised, we both agree not to be dicks about it. And if for some reason we need to make alterations to our offerings, we will always make sure any replacement is of equal value.

Using Writers’ HQ

Writers’ HQ content is for users over the age of 18. We swear a lot. Even some adults get shocked about the swearing. We have been told it’s bad for children. So please ensure you are at least 18 years of age before you go clickin’.

We do our best to make sure everything is right and accurate and error-free on our website but we can’t guarantee it because, well, human error exists.

We also can’t guarantee that if you follow our courses and advice and guidelines to the letter you will magically get published and win all the prizes or even finish your damn story. We will do our best to help you and wave pom-poms along the way but, uh, we can’t be held accountable for your writing success, sorry.

Your Writers’ HQ account

If you want to access the good stuff, you have to register for a Writers’ HQ account. There are two tiers of membership: freebie and Gold Star. These offer a range of content according to your membership level.

When registering for an account, please use accurate and legally correct information and don’t pretend to be someone you are not. (We only do that in fiction)

You also need to be over 18. Please do not make an account with Writers’HQ if you are under 18. We cannot be responsible for everyone here and we want to keep you safe.

Please be financially responsible. Don’t spunk money with us that you don’t have, and don’t spend other people’s money either.

The law and stealing our content

Hey. Don’t break the law. Please. It could get awkward. Here are law-breaking things you are agreeing NOT to do when you use Writers’ HQ and our associated materials:

  • You won’t copy or re-use our materials for any purposes, especially not commercial ones (yes we see you content-thieves. The internet is not *that* big).
  • You won’t post anything abusive, defamatory, threatening, libellous, invasive or otherwise objectionable.
  • You won’t post anything or use our content for anything that would constitute a criminal offence or violates any laws.

Most importantly, just don’t nick our content. We work really bloody hard on this. Don’t be lazy. Get your own ideas. Also, you’re not as funny as we are. Sorry, but it’s true.

Refusal of service

If you’re a dick, we can refuse you access to our services. Dickery includes but is not limited to:

  • Stealing our content
  • Suspicion that you are stealing our content
  • Being rude to any of the wonderful people who run or work for Writers’ HQ, or any of our community
  • Refusal to abide by the really very reasonable rules
  • Being a fascist, bigot, or otherwise having terrible opinions that actively harm other people
  • Not paying your fees or paying in an illegal manner

If necessary, we reserve the right to boot you out without notice and with immediate effect. So don’t be a dick.

Confirmation of orders

When you order something, you’ll get an email confirming it. If you don’t, or there is an error in the email, you have to let us know asap. We cannot be responsible for (or fix!) problems if we don’t know about ’em.

Also, please check your spam folder before you contact us, ’cause 9 times out of 10 it’ll be there.

Third party suppliers & services

We sometimes use third party services to make everything run smoothly. Sometimes third party services fuck up. We’re sorry when that happens but we cannot be held responsible for this and you agree that we’re not in breach of contract if it does. We will always try to get everything fixed as quickly as possible.

Free membership

When you sign up to a free course, a free writing retreat or any other free event or content, you will have registered as a ‘free member’. This gives you access to limited resources and allows you to sign up to our free events without repeatedly entering your details. We won’t take any money from you. This free membership will run until you ask us to close it. You can close and delete your account at any time.

Gold Star membership

To access the majority of our courses and events, you will need to register as a Gold Star member. When you do this, you will have the choice of paying via a monthly subscription, a 3-month subscription, or an annual subscription.

A monthly subscription allows you access to all our lovely stuff for 30 days. We will automatically take payment at the end of the 30 days and renew your access. You can cancel any time you like via the ‘my account’ section. On cancelling, you will get access to the membership materials until the end of your billing period and your account will then revert to a free membership. You will not lose any of your information or progress in the ‘my account’ section.

A 3-month subscription will give you 90 days of full access, as above. It will also auto-renew after the subscription ends unless you change it or cancel.

An annual subscription will give you 365 days access and all the same rules apply as with a monthly or 3-month sub.

Writers’ HQ can change the content we offer, or close down our site entirely if necessary, but obviously we’re going to try very hard not to do that.

Cancelling your subscription

Click on the big blue button in the top right of the screen that says ‘my account’.

Then click on ‘account details’ and select the ‘membership’ tab. This will show you info about your current subscription and allow you to cancel, change or upgrade.

If you cancel your subscription, this will stop THE NEXT payment coming from your account. You will still have course access for the remaining duration of that subscription cycle, so if you cancel a monthly subscription 5 days into your 30 day subscription cycle, you will have course access for another 25 days.

A super important point: we are unable to offer partial refunds on subscriptions. This means if you cancel part way through the month or year, we cannot part refund the remaining duration. Sorry.

Product descriptions

We try to describe things as accurately as possible (we’re writers, yo) but sometimes we get it wrong. We’ll update descriptions and prices as mistakes become clear or as updates become available. If we have to cancel an order as a result, we’ll get in touch with you and let you know what’s going on.

Using our forum

Just as we ask you not to steal our content, please don’t steal other people’s content and post it on our forum (or anywhere).

When you do post on the Writer’s HQ forum you agree to these things:

  • Not to be a dick, as outlined in the dickery rules in the Refusal of Service section
  • To abide by our community standards, which can be found on our forums and social media groups
  • To be polite and civil to all community members and our moderator team

We can boot you out at any time should your behaviour become unpleasant, unmanageable, illegal, or risk the community safety and harmony of Writers’ HQ.

Intellectual property

The stuff we post is OURS.

The stuff you post is YOURS.

No one will steal any content that belongs to anyone else.

If we love what you’ve posted and want to use it in some way, we’ll message you and ask your permission first. We will never assume we can use your words without consent. Posting on our site grants Writers’ HQ ABSOLUTELY NO RIGHTS AT ALL to use your content without your permission because we are NOT ARSEHOLES.

The exception is testimonials and reviews – if you post a testimonial or review, we will use it all over the place to show everyone how much you love us.

Similarly, if you want to use any of our content, please email us and ask for permission first.

It is worth noting that some people ARE ARSEHOLES and may try to steal your work from our platform. It’s highly unlikely and has literally never happened before. If it does, we will help you chase them down and yell at them, but we cannot be held legally responsible for the actions of someone else and you agree not to sue us our anything because that really isn’t our fault.

Very important bit that we cannot stress enough:

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of Writers’ HQ content or intellectual property, in whole or in part, without our prior written consent.

If we catch you doing this, we’ll immediately boot you from the service with no refund and also publicly shame the fuck out of you because seriously what are you even doing?

Cancelling or returning merchandise

If your merch is damaged, send us a photo of the damaged goods/packaging within 10 days of recieving it, and if we are at fault then we’ll replace the item.

If the item is lost, give us a shout on the same email address and we’ll do our best to track it down or replace it.

Unless the product is damaged we cannot accept a return. We love you and support you through all your life choices but we can’t be held responsible for your consumer errors. If you really don’t want the item you have ordered, give it to a writerly friend as a gift. They’ll love you forever.

Changing terms and conditions

We’ll update these periodically. The most recent version is this one.

Limitations of liability

By using our services you’re agreeing that we’re not at fault for any damage or injury or failure of performance that might arise from you using our service. We can help you, but we cannot promise any specific results. You’re agreeing not to sue us for any real or spurious reasons. Seriously. Our courses and resources are awesome but don’t pin your dreams on us. We’ll do our best to help but we can’t guarantee your writerly success!

Legal schmegals

Ok this stuff is pretty dry but there’s only so much we can jazz up with our copywriting talents.

INDEMNIFICATION

You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the website or service. You shall provide us with such assistance, without charge, as we may request in connection with any such defence, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defence without our prior written consent.

EFFECT OF HEADINGS

The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.

ENTIRE AGREEMENT; WAIVER

This Agreement constitutes the entire agreement between you and Writers’ HQ Ltd pertaining to the Site and Service and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by Writers’ HQ Ltd shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by Writers’ HQ Ltd.

NOTICES

All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:

Writers’ HQ Ltd
Oast Business Centre
North Frith Farm
Ashes Lane
Tonbridge
Kent
England
TN11 9QU

RECOVERY OF LITIGATION EXPENSES

If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

SEVERABILITY

If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.

Last updated: 13 June 2023

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